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welcome to queen bee customer service
Here you will find information on:
* current queen bee offers
* how to order
* payment options
* delivery of your parcel
* exchange and return procedures
* our store policies
* your security and privacy
If you ever need any help we are just a phone call away on 1300 PREGGY (773 449) or please send us a message and we'll be more than happy to assist! You may also want to read our FAQ page for more info!
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current queen bee offers!
What are the terms and conditions of your current promotions?
We are currently offering FREE SHIPPING for all Australian orders over $500, otherwise a flat rate delivery fee of $8.50 applies. |
how to order
How do I place an order?
- Online Ordering
simply shop online 24 hours a day at www.queenbee.com.au which is fully equipped with easy-to-use secure shopping cart facilities.
- By Email: simply email your order to admin@queenbee.com.au
- By Phone: 1300 PREGGY (773 449) we can assist with any queries you may have!
- By Fax: 02 9475 0508
Simply enter your items into the shopping cart then print out your order form and fax to us with your payment details. Alternatively you may print this order form provided and then fax to us Queen Bee Order Form 2010
How do I know if my item is in-stock?
All items on the Queen Bee website are IN STOCK items which can be dispatched immediately from our Sydney warehouse. If by chance we do not have an item in stock that you've ordered, you will be contacted via email or by phone. We do not charge your credit card for out of stock items.
How do I know if my order has been placed?
When you send in your order, you will receive an email confirmation from us. The email will have an order reference number. You can check the status of your order online by logging in to your Account. All orders will be processed and despatched upon receipt of payment.
Do you offer gift-wrapping?
Yes gift wrapping is available for $6.00 inc gst at checkout. You can choose to have the parcel delivered directly to the gift recipient and also add your own personal message to be written on the card.
payment
What payment methods do you accept?
We accept payments from our customers through the following methods:
- Direct Banking (in Australian Dollars)
Deposit payment directly – which can be conveniently done via the internet, ATM or over-the-counter - into Queen Bee's business bank account. Please email admin@queenbee.com.au to advise of payment so that we can proceed with your order.
Name of Account: Queen Bee Maternity
BSB: 062037
Account Number: 10042571
Bank: CBA
- Cheque/Money Order (in Australian Dollars)
All cheque payments are to be made out to "Queen Bee Maternity" and sent to:
Queen Bee
PO Box 3266
North Turramurra NSW Australia 2074
As soon as the cheque clears we will despatch your order(s).
- Credit Card (in Australian Dollars)
Make payments online with your Visa, MasterCard or via Paypal. Upon checkout, simply select the option to pay. You will be redirected to a secure-server page where you can enter your credit card information. You will then be prompted to confirm or cancel the transaction. When a transaction is successful, we will then provide you with an electronic receipt.
delivery
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delivery to Australian addresses - $8.50 FLAT RATE OZ WIDE!
WHEN WILL MY ORDER BE PROCESSED? :
All fully paid orders received before 2pm Monday to Friday are shipped by Express Post for *next day delivery Australia wide! (* provided you are in the express post delivery network)
We can deliver to anywhere in Australia, including PO Boxes.
If you are not present to receive the parcel it will be taken to the nearest post office for collection. Orders over $180 require a signature on delivery.
Once your parcel has shipped we will email you a tracking number - all parcels can be tracked online here http://www.auspost.com.au/track/
PLEASE NOTE: Any FREE SHIPPING offers are only valid for Australian orders.
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delivery to International addresses
We deliver regularly to Asia, UK, USA, Canada, New Zealand, Europe and the Middle East. All International deliveries are sent by Airmail Registered Post OR Express Post International (dependant on your country) and will take approximately 4-20 business days to arrive.
Our shopping cart system works out the weight of the product(s) you have ordered, then uses the region you are shipping to, to determine your shipping rate. Once you have entered your international delivery address, you can continue to view the shipping price. GST is removed from your order at this stage. If you are happy with this, you can then commit to pay for your order. You can check the approximate value of your order with our currency converter at checkout.
Please note the customer is responsible for any customs duties or taxes incurred. We may charge you a redelivery fee if the parcel is returned to us uncollected.
Once your parcel has been sent we will email you a reference/tracking number for your records. Express Post International parcels can be tracked online here http://www.auspost.com.au/track/ |
what is your exchange/return policy?
our policy is simple - we want you to LOVE what you have ordered and offer an easy exchange/return procedure below... |
how do I make an exchange?
If you would like to exchange your item/s please place a new order online and return the unsuitable item/s for a refund. The quicker you send back the unsuitable item/s then the quicker you get your refund! Due to our high turnover of stock, this process ensures that you get your new item/s before they sell out in the size/colour you want.
If you choose to pay immediately then we'll send your new items out straight away. However if you only want to be charged when we receive your return, that's no problem - when placing your new order online just click on SPECIAL REQUEST at the payment page (no immediate payment required) and we'll hold these new item/s until we receive your return package. we will email you when your exchange has been processed.
how do I make a return?
- Queen Bee will gladly refund if you return your unused item/s in original condition within 14 days of the invoice date (28 days for international customers). Items must be returned in their ORIGINAL PACKAGING and CONDITION (tags attached, unwashed, NO perfume smells or odours and unworn).
- Please enclose the RETURNS FORM provided with your order and fill out all necessary payment details at the bottom of the form to ensure a speedy refund. If you have lost your form please download another one here
- Please send packages to: Queen Bee C9 / 15 Narabang Way, Belrose NSW 2085 Australia
when will I be refunded?
our customer service team will endeavour to process all refunds the same day your parcel is received. during peak times refunds may be processed the next business day but no later than that!
please send parcels back by a secure traceable method to ensure a safe delivery to our warehouse. we will email you notification once your refund has been processed. please allow up to 5 days for your refund to appear on your statement. please note sale items in this section here can be returned for store credit only.
who pays for the shipping charges for exchanges and returns?
- Exchanges/Returns
All customers are responsible for the postage cost of returning unsuitable items to us. We recommend sending items back by a secure, traceable method to ensure a safe delivery to our warehouse. Exchange requests from Australian orders will be posted free of charge, International exchange requests will be charged at the rate based on garment weight.
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Credit Note Orders
Orders purchased with a credit note will be charged the standard flat rate of $8.50 if delivered within Australia and international requests will be charged at the rate based on package weight.
- Incorrect Orders
If we ever do send you incorrect merchandise, we will send out the correct order with a reply paid satchel for you to return the incorrect goods.
- Faulty Items
We will endeavour to resolve the situation as quickly and hassle free as possible. Our policy for items already used/worn/washed that are reported to be faulty, is to provide you with a replacement or store credit. Faults must be reported within 30 days of invoice date. We will email you a form to fill out OR you may download it here, that must be returned together with the item for inspection to our warehouse. If approved postage costs incurred will be reimbursed upon finalising a store credit or replacement garment, once we have liaised with and obtained a credit from the respective supplier. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items.
our store policies
- if garments are returned to us in an unsatisfactory condition, marked and/or stained then we reserve the right to withhold a $15 dry cleaning fee per item
- we regret that items that have been worn or damaged or returned in an unsaleable condition, will be denied a refund and posted back to you
- we are not responsible for any lost returned parcels so please send back to us via a traceable method like registered post or traceable courier
- all of our swimmers are protected with a hygienic protective liner for fitting purposes. We ask that you please try on the bottoms over your underwear and please don't remove the liner until you are sure that you want to keep the garment.
- any special requests for refunds of store credits will only be considered under special circumstances and will incur a $5 administration charge
- sale/discounted items in this section here can be returned for store credit only
- our automated WISHLIST in stock notification feature, will email you whenever an item has been re-stocked. if you wish to stop receiving these emails please feel free to login to your account and delete your wishlist at anytime.
enjoy a stylish pregnancy xx
Please click here for the Queen Bee Maternity Pty Ltd legal disclaimer, security and privacy policy
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