Welcome to our FREQUENTLY ASKED QUESTIONS page!   We know most of you are shopping online in the late hours of the night so here you will find the answers to our most commonly asked questions if we're not open to assist.  If you still require more information please don't hesititate to call 1300 PREGGY (773 449) during office hours Monday - Friday OR simply send us a message. enjoy xx

HOW DO I UPDATE MY DETAILS?

For existing customers who wish to update their new address details please login here first to update any changes, then feel free to add items to your shopping cart and continue to the checkout.

ARE ALL ITEMS IN STOCK OR WILL MY ORDER BE PLACED ON BACK ORDER ?

ALL items for sale on the Queen Bee website are IN STOCK items which means all orders received by 2pm AEST (Monday - Friday) will be processed and dispatched that same day!  We understand the importance of a FAST, efficient service and that ladies need their clothes as soon as possible!

CAN I RETURN THE ITEM/S IF THEY DON'T FIT?

Yes you can as long as they are returned in original condition and all tags attached within 14 days of invoice date.  You can of course try on the clothes, but please be extra careful with the more delicate styles, so they don't spoil.   More detailed information can be found here

CAN YOU TELL ME WHERE IN MY STATE I CAN BUY THE PRODUCTS YOU SELL?

Right here! Queen Bee is an online-only store. We are based in Sydney, Australia, but cater to customers all over the world. We have regular customers from every state and territory, from capital cities to rural communities, islands and mining towns. We pride ourselves on excellent customer service and LIGHTNING FAST delivery.

DO YOU DELIVER INTERNATIONALLY and HOW MUCH IS SHIPPING?

Yes Queen Bee offers WORLDWIDE DELIVERY!  All International deliveries are sent by Airmail Registered Post and will take approximately 4-20 business days to arrive, dependant on your location.  Our shopping cart system works out the weight of the product(s) you have ordered, then uses the region you are shipping to, to determine your shipping rate.  Once you have entered your international delivery address, you can continue to view the shipping price.  GST is removed from your order at this stage.  If you are happy with this, you can then commit to pay for your order. 

Please note the customer is responsible for any customs duties or taxes incurred.   Once your parcel has been sent we will email you a reference/tracking number for your records.

CAN I COME IN TO TRY ON THE CLOTHES?

We are an on-line store only, and we regret that there is no facility available for customers to try on garments. We are situated in a warehouse in an industrial park (not zoned for public) so we are unable to accept customer visits.

CAN I ORDER BY PHONE?

Yes of course!  Please call us during business hours (Monday to Friday 9.00am - 5.00pm EST) on 1300 PREGGY (773 449) if you would rather make a purchase over the phone.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

If ordering within Australia, you will usually receive your purchase within 1-2 business days if you reside in a capital city. We make every effort to process and pack orders within 24 hours of receipt of payment, however please allow up to 3 days for delivery as sometimes outside reasons may cause delays. Smaller items are shipped via Australia Post in Express Post satchels. Please view our delivery section for more information.

HOW TRUE ARE THE GARMENT COLOURS ON THE SITE?

We try and reproduce garment colours as true and as accurately as possible. However, slight variations can occur in colour and size specifications. Also important to note is that certain colours may appear different via this web site due to your personal computer resolution and monitor settings.

DO YOU SELL GIFT VOUCHERS?

Yes of course!  Queen Bee Maternity gift vouchers can be purchased here.   Gift vouchers start from just $25 up to $300, alternately please email us if you wish to purchase a different denomination.  If you wish to write her a special message please do so in the special instructions box when checking out.  All vouchers arrive specially packaged in gorgeous patterned envelopes.

WHAT IS MODAL FABRIC?

Modal is a lightweight super soft fabric that has more lustre than a typical jersey and a much silkier feel.  Modal fabric is buttery soft against the skin, drapes well and is extremely comfortable to wear - especially whilst pregnant!  It has good moisture regain and air permeability which is better/superior than a cotton fabric.

MY FREE SHIPPING PROMOTION CODE DOESN'T SEEM TO WORK?

If you have used one of our FREE SHIPPING PROMO CODES advertised in conjunction with any of our fellow sponsors, then the $8.50 shipping fee will be deducted from your shopping bag as (-$8.50) which will negate the fee charged at checkout.  So in fact you will have received free shipping on your purchase.

WHY SHOULD I JOIN YOUR MAILING LIST?

If you join our fabulous e-newsletter list we will email you when we have sales, debut new designer lines and when we add new items that you have to know about! New stock is added weekly, so to avoid disappointment, we will email alert you for the best chance of snapping up any new arrivals. Queen Bee only gathers customer information to improve our client's shopping experience and to update them about our new products, services and promotions. Under no circumstances will we rent or sell your e-mail or residential address for any reason. See our privacy statement for more detail.

CAN YOU RE-STOCK SOLD OUT ITEMS?

If an item displays SOLD OUT this generally means that we will not be getting any more of that item, unless the manufacturer does a re-run of a popular style. If we run out of stock of a particular item and expect to be re-stocked, the product description will usually say so, with an estimated date of arrival.  Alternately you may login to the site at anytime and add a product to your WISHLIST.  You will then be notified by email when the product is re-stocked!

WHAT DOES IT MEAN IF I DON'T SEE MY SIZE?

If you don't see your size in the size drop-down for a particular product it generally means that we have sold out in that size or did not stock it. Occasionally we get top-ups for particularly popular styles, or a customer may return an item in a sold out size that did not fit them. In both cases we add the sizes back onto the site as they become available.

I HAVE A PROMOTIONAL CODE, WHERE AND HOW DO I USE IT?

The field for entering promotional codes is on the "Shopping Cart" page immediately below your shopping list of items. To apply a promotion code, enter or paste it into the field and press SUBMIT, your cart sub-total will automatically be updated.  Please note discounts are not applicable to packages, sale or discounted items and our advanced shopping cart system will correctly calculate your total based on this.  If your promotion code doesn't work it could mean it is expired, or you haven't met one of the criteria for using it.  If this doesn't explain why it doesn't work, please contact us and we'll look into it.

I HAVE A STORE CREDIT CODE, WHERE AND HOW DO I USE IT?

The field for entering store credit codes is on the "Shopping Cart" page immediately below your shopping list of items.  Once entered, your shopping cart will show any balance owing and you may proceed to the payment options to finalise your order.  Your store credit balance will be updated and emailed to you upon finalisation of your order.

I HAVE RECEIVED A FAULTY GARMENT, WHAT SHOULD I DO?

If you have received a faulty garment please contact us within 14 days of purchase to arrange inspection of the item in question.  We will email you a form to fill out OR you may download it here, that must be returned together with the item to our warehouse.  Postage costs incurred will be reimbursed upon finalising a store credit or replacement garment, once we have liaised with and obtained a credit from the respective supplier.

WHAT IS YOUR PRIVACY POLICY?